Rogers wireless has approximately $9.42 million wireless customers and all of them were down between 6:00 PM and 10:30 PM. The most interesting part is that voice and SMS were down, however DATA was up and running.
The apparent software glitch was due to heavy traffic and was not handled properly by the switching system causing a major crash. There have been no specific reports of how the software works and what it has to do with switches. The assumption is that there is a two way system where one voice is carried over and the other signals between the towers, therefore when you are driving it makes sure that it switches you over to the nearest tower to you. Allegedly that’s what failed which caused the primary system to run into a loop.
There is an underlying denial that hacking was involved taking down the system.
Current result and resolution is the update of the current software thats being used (fixing the hole) and giving all the postpaid subscribers a day of service refund (if you are paying $30 monthly, you would get $1 discount on your next bill).
The most disturbing factor in all of this is that 911 was not functioning. Interesting part is that Rogers recommends users of having a land line if they are required to make 911 phone calls. Who has a land line anymore?
PRO TIP: If your provider is ever down, take out your sim card, reboot the phone and let the phone roam on any network to make that important 911 call. Hopefully, you can do all of these steps while in an emergency situation. Or get a Bell land line.