8 Ways to Fix the “Sorry PowerPoint Can’t Read 0” Error

Original Source: https://www.hongkiat.com/blog/sorry-powerpoint-cant-read-0/

If you’ve ever encountered the “Sorry, PowerPoint can’t read” error while trying to open a PPT file on your Mac, you know how stressful it can be, especially if you’re gearing up for an important presentation.

Don’t worry, though; in this article, we will delve into the causes of this issue and offer eight practical solutions to resolve it. Plus, we’ll share handy tips to prevent this problem in the future. Let’s dive in!

Troubleshooting PowerPoint on MacTroubleshooting PowerPoint on Mac

“My PPT is showing a repair message and an error like, ‘Sorry, PowerPoint can’t read 0.’ I created a PPT on my MacBook Air, transferred it to a USB, made some edits, and then replaced the file. Since then, I’m getting this error. I’m not sure if the problem is with my laptop or with Microsoft. What should I do?” – A Question from Reddit

Understanding the “Sorry PowerPoint Can’t Read 0” Error

The “Sorry, PowerPoint can’t read 0 Mac” error indicates that PowerPoint is unable to open or process the presentation file. The 0 in the error message might point to a missing or invalid element in the file’s structure.

Here’s a look at why this error might occur on your Mac:

A widespread issue with PowerPoint affecting multiple files could stem from an improper installation of the software.

The file might be inaccessible due to permission or security settings.
Your PPT file could be corrupted, possibly due to an unexpected crash or an error during saving.
The file is outdated or saved in a format that’s not standard.
You might be attempting to open the file with a version of PowerPoint that’s not compatible with it.
Complex features like advanced animations or unusual fonts might cause issues if they’re not supported by your PowerPoint version.

Easy Steps to Resolve “Sorry PowerPoint Can’t Read 0” on Mac

Often, the “Sorry, PowerPoint can’t read 0” error is caused by a damaged or corrupted PPT file. A quick solution is using a third-party tool like 4DDiG File Repair.

This tool simplifies the repair process to just three clicks and works on videos, audio, images, and documents, including PPT files. You also get to preview the fixed files before saving them. Here are the key features of this tool:

Repairs inaccessible or corrupted files across various formats like PowerPoint, Word, Excel, and Outlook.
Effectively fixes PPT files that won’t open, boasting a high success rate.
Batch repairs multiple PowerPoint files of different formats simultaneously.
Supports Office 365 and older PowerPoint versions from 2007 onwards.
Works on both Windows and macOS.
User-friendly interface, suitable even for those not tech-savvy.

To begin, download and install the repair tool on your Mac. Follow these steps to fix the “Sorry PowerPoint Can’t Read” error due to corrupted PPT files:

Choose “File Repair” and click “Add File(s)” to upload the damaged PPT files, or drag and drop them into the tool.
Adding Files to Repair ToolAdding Files to Repair Tool
Hit “Start Repair.” The tool will begin scanning and repairing the corruption in your presentations.
Starting Repair ProcessStarting Repair Process
Once the scan is complete, click “View Results” to review the repaired PPT files. Choose “Export” to save them in a desired location.
Exporting Repaired FilesExporting Repaired Files

Alternative Methods to Resolve “Sorry PowerPoint Can’t Read 0” Error

Besides using 4DDiG File Repair, there are several free alternatives to fix the “Sorry, PowerPoint can’t read” error without spending money. Let’s explore seven of the most effective ones:

Method 1: Change the Presentation Format

Incompatibility between your presentation format and the PowerPoint version can lead to the “Sorry, PowerPoint can’t read 0 Mac” error. Changing the file format of your PPT can solve this issue.

Here’s what you can do:

Open the problematic presentation in a version of PowerPoint that’s compatible with it.
Go to “File” and then choose “Save As.”
Saving Presentation in New FormatSaving Presentation in New Format
From the “File Format” dropdown menu, select the appropriate format. Use PowerPoint 97-2003 for .ppt files, and PowerPoint 2007 or later for .pptx files.
Selecting File FormatSelecting File Format
Give a new name and choose a location for the PPT file, then click “Save.”

Method 2: Update PowerPoint Regularly

Using an outdated version of PowerPoint can cause the “Sorry, PowerPoint can’t read 0” error due to potential bugs and glitches. Updating the app can often resolve this. Here’s how:

Launch PowerPoint or any other Office application, click on “Help” in the top menu, and select “Check for Updates.”
Checking for PowerPoint UpdatesChecking for PowerPoint Updates
If there’s an update available, click on the “Update” button to download and install the latest version.
Updating PowerPointUpdating PowerPoint

Method 3: Start PowerPoint in Safe Mode

Add-ins or extensions might conflict with PowerPoint, causing the “Sorry, PowerPoint can’t read 0 Mac” error. Running PowerPoint in Safe Mode disables these add-ins, helping to identify the culprit.

Follow these steps:

For M1 Mac users, “Shut Down“; for Intel Mac users, “Restart” and hold down the Power button.
M1 users should select “Macintosh HD” and choose “Continue in Safe Mode“; Intel users should press Shift after restarting, then open the PowerPoint file.
Booting Mac in Safe ModeBooting Mac in Safe Mode

Check if the “Sorry, PowerPoint can’t read 0” error persists in Safe Mode. If it doesn’t, an add-in is likely the issue. You can then disable the problematic add-in.

Method 4: Create a New User Account on Mac

The “Sorry, PowerPoint can’t read 0” error may be due to a corrupted user profile. Creating a new user account can provide a fresh start without any corruption or errors.

Here’s how to create a new user account on Mac:

Click the Apple logo, navigate to “System Preferences,” and select “Users & Groups.”
Accessing Users & GroupsAccessing Users & Groups
Click the padlock icon, enter your Mac password, and click “Unlock.”
Unlocking System PreferencesUnlocking System Preferences
Press the “+” button to add a new user, fill in the account details, set a password, and select “Create User.”
Creating New UserCreating New User
Select the new user profile and tick the option for “Allow user to administer the computer.”
Setting Admin RightsSetting Admin Rights
Log out from the current account (via the Apple logo), and log in with the new account. Then, try running PowerPoint.
Switching User AccountsSwitching User Accounts

Method 5: Open PPT in OneDrive

If you’re unsure whether the “Sorry, PowerPoint can’t read 0” error is due to the file or the app, try uploading the problematic PPT to OneDrive. Open it there to see if you can access its content.

This approach can help you determine the root of the problem.

Opening PPT in OneDriveOpening PPT in OneDrive
Method 6: Use Version History in OneDrive

To tackle the “Sorry, PowerPoint can’t read” error, consider restoring your PPT file from Version History. This is effective especially when dealing with files on OneDrive.

Here’s how to do it:

Navigate to “Finder,” right-click on the PPT file, and select “Version History.” You might find several versions of your file here.
Accessing Version HistoryAccessing Version History
Choose the version you want by clicking on the three dots next to it, then select “Restore” (or “Download“).
Restoring Previous VersionRestoring Previous Version

Method 7: Reinstall PowerPoint

A faulty PowerPoint installation or corrupted Office files can lead to the “Sorry, PowerPoint can’t read” error on Mac. This usually happens when vital files or components are missing or damaged.

To fix this, uninstall and then reinstall MS Office. Here’s how:

Go to “Launchpad,” find PowerPoint, and hold it until you see a cross icon on the app.
Uninstalling PowerPointUninstalling PowerPoint
Click “Delete” to uninstall PowerPoint, then visit the App Store to reinstall it.
Reinstalling PowerPointReinstalling PowerPoint

Tips to Prevent Future PowerPoint Issues

After resolving the “Sorry, PowerPoint can’t Read 0” error, follow these tips to avoid similar problems in the future:

Authentic Installation – Ensure you install MS PowerPoint from a reputable source to guarantee its authenticity.
Protect Your Mac – Use a trusted anti-malware tool and perform regular scans to safeguard your Mac from security threats.
Regular Updates – Consistently update both MS Office and your Mac’s operating system for improved security and compatibility.
Safe Add-ins – Avoid untrusted PowerPoint add-ins. Stick to those that are compatible and have a good reputation.
Careful File Transfer – Handle your PowerPoint files with care. Ensure safe transfers and avoid abrupt shutdowns during file movement.


In this article, we’ve examined the “Sorry, PowerPoint can’t read 0” error, its causes, and provided eight effective fixes. For issues related to file corruption, 4DDiG File Repair is a dependable solution.

This versatile tool not only repairs PowerPoint files in formats like .ppt, .pptx, and .potm but also fixes videos, audios, archives, and images. It’s an all-in-one solution for repairing various file types.

The post 8 Ways to Fix the “Sorry PowerPoint Can’t Read 0” Error appeared first on Hongkiat.

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